Victoria OlivesPrivacy policy
We process personal data submitted through the contact form — company, contact name, email address, country and the content of your message — for the sole purpose of answering your commercial enquiry. The legal basis is our legitimate interest in responding to a business request, and the pre-contractual steps you have asked us to take.
Enquiry data is retained for as long as needed to handle your request and any resulting business relationship, and is not sold, rented or transferred to third parties for their own marketing.
Our contact page embeds a Google Maps view of our site. When that page loads, Google receives your IP address and may set cookies on your device under its own privacy policy. Apart from that map, this site sets no advertising or tracking cookies.
We count visits to this website with Vercel Web Analytics, which sets no cookies and does not identify individual visitors. When we write to a business contact, the links in our email pass through www.victoriaolives.gr/go/; we record which link was clicked and when, linked to that company's record in our customer file, so that we can follow up on commercial interest. The legal basis is our legitimate interest in business communication; you can ask us at any time to stop contacting you or to delete this information.
Business customers may receive a private price page from us at erp.victoriaolives.gr/k. On that page we record, under its terms which the customer accepts before seeing any price: the work email used to sign in, when and for how long the page is open and in use, which products are viewed and which quantities are tried, order requests, and the network address, approximate location (country and city) and type of browser and device. We do this to keep confidential prices from being passed on and to follow up the business relationship; the legal basis is our legitimate interest (Art. 6(1)(f) GDPR). No third-party analytics or advertising trackers are used there and devices are not fingerprinted. These browsing records are deleted after 24 months; order requests, orders and the record of the accepted terms are kept as business records.
We may call businesses we have written to, or that have contacted us, on their published business number, to follow up a commercial conversation or offer. Calls are not recorded. After the call we note in our customer file the date and time, who we spoke to (name and role, as given to us), the outcome and what was agreed (for example a sample, a price page or a meeting). Our staff may dictate this note: the dictation is sent once to an AI speech-to-text service, OpenRouter (USA), which routes it to Google's Gemini models under zero-data-retention terms and without use for model training; the audio itself is not stored. The legal basis is our legitimate interest in business-to-business communication (Art. 6(1)(f) GDPR). You can tell us at any time, on the phone or by email, that you do not want further calls; we then mark your company so that it is neither called nor emailed again. Call notes are deleted 24 months after the last contact if no business relationship follows; if one does, they stay part of its records.
You may request access to, correction of, or deletion of your data at any time by writing to the address on our contact page. You also have the right to lodge a complaint with the Hellenic Data Protection Authority.
rg.seviloairotciv@ofni
